Operator guide
Lockout urgency Nora can finish on the first ring
After-hours callers are not shopping. They need a lock type confirmed and a locksmith held. Capture the four facts below before anyone starts guessing.
What kind of lock is it?
Residential knob, deadbolt, storefront, vehicle, and high-security cylinders are different kits, ETAs, and licenses.
Is anyone inside?
A child or medical lock-in is roll-now. An empty suite after hours is still urgent, but the board can pick the nearest licensed tech.
Residential or commercial?
After-hours commercial work often needs a different rate, a different tech, and a written trip-fee quote before anyone rolls.
Can the tech get to the door?
Garage codes, parking, HOA hours, and whether a manager is on site decide whether the hold is real.
Urgency Nora can book against
- Roll now. Person inside, medical, or a commercial suite with a waiting client — hold the soonest emergency window.
- Same night. Empty property, lock type known, after-hours trip quoted — book the next open tech with photos attached.
- Scheduled. Rekey, hardware upgrade, or a lock that still works — quote and hold a standard window.
Book the lockout with the lock type already known
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