Operator guide
A clear service-scope checklist for locksmith jobs
Ambiguous scope creates callback disputes. Capture what is included, what needs a specialist, and what evidence the customer will receive before the locksmith rolls.
Typically included
- Unlock when access and lock type are confirmed
- Residential or commercial diagnosis in the quoted window
- Lock type, photos, and access notes attached to the job
- Standard pins or hardware when they are on the van
- After-hours trip fee quoted before the tech rolls
- Written notes on broken hardware or follow-up rekey work
Usually separate
- New door, frame, or storefront fabrication
- Safe work outside the quoted locksmith license
- Auto programming that needs a dealer tool unless listed
- Permit packages and inspection fees unless listed
- Master-key system redesign across a whole building
Capture scope on the first call
Nora can collect lock type, whether anyone is inside, commercial vs residential, after-hours timing, and whether photos are already on the job — so the quote and the locksmith start from the same checklist.
Book jobs with the scope already written
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